Funeral Arrangements

First contact

When you need to engage a funeral company, the first point of contact is usually a telephone conversation with a funeral director. You will be asked for the following information:

  • Your name
  • Contact telephone number and email address
  • Name of the deceased
  • Your relationship to them
  • Where the deceased is to be transferred from
  • Whether a doctor has signed the required paperwork
  • If it is the deceased’s wish to be cremated or buried in a natural
    or conventional cemetery
  • Whether the deceased is to receive full mortuary care
  • When and where you would like to meet with the funeral director
    to make funeral arrangements

Once you have instructed the funeral director, the following will happen:

  • The deceased will be transferred into the care of the funeral company
  • Family members or executors will meet with a funeral director, either at the
    company’s offices or at home, to make the arrangements
  • Family meet with the celebrant or minister to discuss the programme of
    events for the service
  • The funeral director manages all bookings and administration, keeping the family
    informed and up-to-date
  • The funeral service will be followed by either burial or cremation
  • The death will be registered with Births, Deaths and Marriages; this will generate
    the Death Certificate, which will be sent out with the final funeral account

It is helpful to be prepared with the following for the arrangement meeting
if possible:

  • Clothing – choice of clothing should be entirely appropriate to the deceased,
    formal or casual. Consider undergarments, footwear and favourite accessories.
    Decide if any jewellery is to remain with the deceased or be returned.
  • Photographs for the service sheet or photo show. These can be in either
    hardcopy or digital format.
  • Official details to register the death – see Registration Details
  • Newspaper notices – see Guide to writing a newspaper notice
  • Name and contact details of the solicitor handling the estate (if applicable)

During the arrangement meeting there will be a number of decisions to be made:

  • Suitable time, day and venue for the funeral service, rosary or family service
  • Cemetery or crematorium
  • Celebrant, Minister or family led
  • Suitable time for dressing or viewing, either at the funeral company or at home
  • Venue for catering
  • Choice of coffin
  • Floral arrangements
  • Charitable donations on behalf of the deceased
  • Newspaper notices – Guide to writing a newspaper notice
  • Photo show – see Photo Show
  • Service sheets – see Service Sheets
  • Music – organist, choir or recorded music
  • Representation by affiliated members: RSA, Masons or Rotary for example
  • Memorial register of attendees at the funeral service
  • Whether to record the service in audio or audiovisual format

At the end of the meeting you will be given an estimate of the final account.

Decisions regarding memorial headstones, interment or scattering of ashes
can be discussed at a later date.